HCP support
This topic introduces support-related information about using HashiCorp Cloud Platform (HCP), including service level agreements, available support plans, limitations, and service quotas.
Support plans
Our Cloud Support Plan offers a number of support tiers and the response and resolution time are based on your cluster tier or annual contract terms.
For detailed information about our Cloud Support Plan, please refer to Cloud Support.
Service Level Agreement
HashiCorp's Cloud Service Level Agreement (SLA) applies to our cloud services, exclusively. HashiCorp's Cloud services SLA does not apply to any other product or products offered by HashiCorp. Cloud SLAs apply to all product-grade clusters.
Refer to the HashiCorp Cloud SLA for details.
Service quotas
HCP enables customers to provision a finite number of resources, such as HVNs and clusters, immediately after sign up.
HCP service quotas are the maximum number of resources that can be provisioned in your HCP account. HCP, as well as individual services that run on the platform (e.g., HVNs, Consul clusters, etc.), enforce various quotas. Quotas apply globally, but individual service quotas are applied at the organization level with an exception of HCP Boundary cluster quota. (See the table below.)
The following table describes the quotas and default values.
| Service | Service Quota Type | Default Value | Regional or Global | Adjustable Value |
|---|---|---|---|---|
| Hashicorp Cloud Platform | Hashicorp Virtual Networks | 5 | Global | Yes |
| Hashicorp Cloud Platform | Service Principals | 5 | Global | Yes |
| Hashicorp Cloud Platform | Keys per Service Principal | 2 | Global | Yes |
| Hashicorp Cloud Platform | HVN Routes | 15 | Global | Yes |
| Hashicorp Cloud Platform | Transit Gateway Attachments | 10 | Global | Yes |
| Hashicorp Cloud Platform | HVN Peering Connections | 10 | Global | Yes |
| HCP Consul | Consul clusters | 6 | Global | Yes |
| HCP Vault | Vault clusters | 3 | Global | Yes |
| HCP Boundary | Boundary clusters | 1 per project | Global | No |
Last Update: May 15, 2023
Warning
An organization can have up to 10 projects; however, the service quotas are enforced at the organization level. Therefore, you may not be able to create a new resource for a project, if the quota has already been met by other projects in the organization.
Request additional resources
Depending on your business need, you may need to increase your service quota values. Quota requests are handled by HashiCorp Support.
Submit a request form with HashiCorp Support to request additional resources: HCP Quota Request Include your organization ID in the request.