Support readiness

To ensure smooth communication and efficient support, make sure that these guidelines are followed.

• Each team member has an account created through the HashiCorp Support portal(opens in new tab).
• Each team member that should be permitted to create support tickets on behalf of your company must be configured as an authorized technical contact in the support portal. Please provide a list of applicable team members to your company's assigned solutions engineer so that they can configure this.
• Have your team familiarize themselves with HashiCorp support documentation(opens in new tab) on how to open a support ticket with HashiCorp Support and generate/upload a support bundle, whenever applicable.
• Be aware of the support plan level your company has purchased to manage expectations of response times. Also, understand the definitions for each severity level when opening a support ticket through our documentation(opens in new tab).